Fire Communications Specialist

Job Description:

Fire Communications Specialist

Description

Summary

Minimum Starting Salary is $20.6000 hourly

The City of Waco Seeks:
The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner. If this is you, APPLY NOW!

Minimum Qualifications
Required:

• H.S. Diploma or GED equivalent

Preferred:

• 1 year of customer service and computer experience

Licenses and Certifications Required:

• Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days.
• Must successfully complete any additional background checks required for the position, which may include a CJIS background check, federal background check, or other applicable screenings (e.g., FAA) Upon Hire Date.

Position Overview
Under basic supervision, answers and processes emergency and non-emergency calls for the Waco Fire Department (WFD), emergency services agencies, and the general public; dispatches appropriate fire department resources and provides radio communications support to emergency responders.

Essential Functions

• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.

Required for All Jobs:

• Performs other related duties as assigned.
• Complies with all policies and standards.
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff; maintains confidentiality of work-related issues and City information.
• Lives the City of Waco Values.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Closing Date/Time: 10/2/2026 12:00 PM Central

Salary:

See Position Description